Dami ✭✭

Thanks. Hopefully, it could help others if they encounter similar issues

Hello The technician came yesterday. You are right. He had a spare modem in his van. The problem is fixed. Thank you all for your kind words and support

And I don't see any appointment under My plans > Manage plan > Appointment

As well, how is it possible to reschedule an appointment? They sent me the link and it is not working , https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address Why is it so rotten here?!!!

I asked again to tell the technician to bring the Fizz modem with him. Without it his visit inls pointless

I finally got a reply from support! :;-))) Thank you for your reply This conversation is not in real-time, and the waiting time may be longer than usual, so I appreciate your patience. Also, after verifications, I notice that you have an appointment on July 15 between 07:30 AM and 17:00 PM. A person over the age of 18 must…

Thanks for your response! Sure, I will come back here to let you know. It's really frustrating. No answer from support

How can I get in touch with the technician and tell him to bring the modem?!!! If the Fizz modem is dead, it is dead! Where can I get your modem? Will YOU tell the technician to bring it with him?!!!

Hello The appointment with the technician was done beforehand. Tomorrow he will come empty -handed. What will he tell me? That I need to have my modem replaced. So why don't you tell the technician to come with the modem now ?!!!! What's the point of his coming tomorrow empty -handed if my modem is dead NOW?!

Hello Yes, I did. The modem is dead. I left several messages in the chat on WhatsApp yesterday. Nobody has answered. I need to get the modem replaced by technician asap. The technician should come tomorrow, but I don't even know how to let him know to bring the new modem!