Clarisse M.

Comments

@JoanMr so I manager to talk to them but they were unable to help, once again. They are unable to let me know when their “investigation” is supposed to end and they don’t want to commit to giving me an update either. They won’t tell me who is taking care of the situation, just that “several departments” are involved... at…

in How is my internet still down? Comment by Clarisse M. November 2020
@joanMr Thanks for the heads up! I Tried and I was number 3 in line... then number 2 then 1... then number 2 again! I think they just don’t want to talk to me xD

in How is my internet still down? Comment by Clarisse M. November 2020
@JoanMR: nope! Worse: each time someone new tries to answer it’s to tell me to reset my modem, which I’ve done literally dozens of times now and which I’ve told them; or to tell me that my ticket is being investigated (yeah right, I haven’t had an internet connexion for days now...)

in How is my internet still down? Comment by Clarisse M. November 2020
@Lieux: as mentioned, a message was sent on Facebook 5 hours ago... and nothing. As for the chat bubble, it doesn’t appear anymore. This is what appear (attachment)

in How is my internet still down? Comment by Clarisse M. November 2020