Comments
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@Emporium Thank you so much for this detailed response. Yeah that was sadly what I figured. What I find strange is that my friend does not have the issue - but maybe he has ideal conditions at his location? We both live in Montreal, I'm in the Plateau while he is downtown (near Place D'Arms). This building is from 2012, so…
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Thank you @Whizz I am reaching out to support now. Hopefully a technician can solve the issue.