Angela W. #5564 ✭✭

@Mike Thanks Mike :) I ended up chatting with them again. In the end they advised making a complaint through the "contact us" section under the account. I also agree that these referrals should be attached to the "account" and not the "plan"

(and if they've had it solved)

I gone through a few support agents and i've gotten the run around. Just seeing if anyone else has had the same experience