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I contacted support this morning asking when it would be done they said there was a scheduled appointment this morning - but they didn't need to come inside since it was a network problem. Someone was supposed to get in touch with me to give me an update, but after 12pm I tested the connection and it's working properly…
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Just wanted to share the update: technician came back, changed the modem and it was not the modem, it is a network issue that he could not fix. Apparently the Docsis 3.1 uses higher frequencies and there was a signal problem on those frequencies. They will send a network technician to try and fix it. I will contact fizz to…
