Clive_ref_code_73TF9 ✭✭

Hello @David S. 80352, not all North American devices are 100% compatible with every provider around the world. Chances are it will work, just not on all frequencies. Buying a local SIM is generally a better idea when traveling outside North America. Another option is to use a WIFI calling/texting app if you will have good…

Hello @David H. #24217, there is another way to request support, the Contact Form under My Settings in your account. This is by email, not the online Chat.

Hello @Kathvac, payment is an automated process. If you have the funds now, set the money aside in an envelope or jar. This is one of the 'features' of prepaid.

Hello @hilaryr, cheers for offering up your surplus data. If you decide to gift some data to me, my code is 73TF9. Happy Fizzing.

Hello @matthew M. #5836, I doubt Fizz would send a SIM to anything bu the registered address, for security purposes. You can ask, log in, go to My Settings, Contact Form and submit your question there. And if you haven't report your phone and SIM as lost/stolen so if anyone finds it and tries to use it, no luck. And if you…

Hello @DSh, only Fizz Customer Service can escalate an issue internally. If you've used only the online chat feature, I suggest you log in to your account, go to My Settings, Contact Form and submit a complaint there. This opens a Support Ticket and the exchange occurs by the email address registered on your account. Best…

Hello @Fai, changes to your plan do not come in to effect until your next billing period and you must make the changes at least 72 hrs. before the end of your current billing period. I believe the only temporary option you have is to purchase a travel add-on. Of course you could install a calling/texting app from your…

Hello @baltar, as the @Whizz suggested, ensure the data feature is in the 'on' setting on your device, enable data roaming to 'on', reboot. Another setting to check is the Network APN settings, the factory settings generally do work but best to add the Fizz APN settings. If you are unsure how to do this, the Fizz website…

Hello @Andry Prokhorenko, another means of ccntacting Fizz Customer Service is to log in, go to My Settings, Contact form and submit your query there, this opens a Support Ticket and the exchange occurs by the email address registered on your account.

Hello @JPRfizz2, Fizz allows customers to use their data either on-device or by sharing using the tethering/hotspot feature of the device. Use the data as you want, according to your plan with data. Happy Fizzing.

Hello @pascalduval, turn off the modem, disconnect and reconnect the coax cable going in to the modem and turn on. A hard reset of the modem (should be a reset button on it) may resolve the issue for you. Best of luck.

@LeeL, check under Settings, Network Settings, APN or similar (I don't use iphone). Is there a device search available for your phone to find the APN settings? A smartphone is a computer, settings don;t change on their own but all settings must be 'aligned' properly. Is Ottawa your normal area? If not you may need to…

Hello @Lylia123Seb, I have some suggestions for you to consider does anyone else have access to your mobile data (to use)? what were the expiration dates on the data? check your usage history if you think that that data amount is incorrect you can contact Fizz either by the online Chat features or log in, go to My…

Hello @Fizzed, I have some suggestions for you to try: restart your phone go to the settings and clear the memory cache for the voicemail app if clearing the cache doesn't resolve it, consider removing and re-installing the voicemail app go to the network settings and switch between automatic/manual network selection and…

Hello @LeeL , it is odd. Check the APN settings of your device and consider resetting the Network settings and re-installing the Fizz APN. And as the @Whizz suggested, toggle between automatic/manual network selection and choose the strongest Fizz/Videotron signal available. Let us know what resolves the issue for you.

Hello @Zacharie C., go to the unsubscribe link and make it effective when you want to stop service. You will need to return the modem and the process is outlined on the website. Of course, Fizz would want you to consider switching your soon-to-be new address over to Fizz from the current provider :)

Hello @hendy, Fizz does allow past customers to re-subscribe and re-use their Fizz SIM, regardless of time passed since deactivation of service.

Hello @gianluca11, whenever a phone call cannot connect, the voicemail kicks in regardless of if the device is off, airplane mode, out of signal range, etc. An option you can try for traveling is to install a WIFI calling/texting app on your device and share that number with people or use call forwarding. Fizz does offer…

Hi @Charles342, the problem with coverage maps is they do not reflect real world experiences by customers in basements, buildings, cars, etc. I've traveled around Ottawa and outside of the urban core, signal strength can vary a lot and mobile data speeds are slow. There is no comparing coverage of regional providers like…

Hello @charly7777, the @ whizz added a comment, follow those instructions. There will be a limit to what they can share with you, to protect her personal information as they do not know she is your mom, unless your name is somehow on the account.

Hello @Mrclavet, some things to consider: does the problem exist even when you are standing next to the modem/ are all your devices quite a distance from your modem...distance matters as walls, floors, windows, etc. all slow down WIFI speeds seen on the device(s) reach out to Fizz Customer Service before spending money on…

Hello @TOSHI, it is a good idea to turn on roaming for calls, texts and data and leave it on. As Fizz is a pre-paid service, Fizz cannot apply additional charges for anything. This is one of the positives of pre-paid versus post-paid. Happy travels.

Hello @Boutine, I have some suggestions: clear the cache for the voicemail app clear all the stored data for that app, it will perform a soft reset of the app remove and re-install the app

Hello @marc-antoine V. 7243, further to my above comment, I sometimes see my device switching between Fizz and Fizz-EXT when in the same spot in my residence or work. I believe it can happen when in a weak signal area or if there is interference from another source.

Hello @marc-antoine V. 7243, does your Apple device have the option to automatically select LTE/4G/3G/2G? All or most Android devices have an option that allows the device to automatically connect to the best available network.

Hello @WilliamDeng, I suggest you keep the current plan. Fizz raised its pricing in January for new subscribers or for anyone changing plans. 12GB/mo Canada-wide for $38 is probably the best pricing you'll get in Canada, except on Freedom Mobile. If you change your plan now, you'll pay significantly more.

Hello @NerdFanClub, to be a Fizz customer, your account must have an address within its subscription area, QC and part of Ottawa. Bell, Rogers, Telus and all their discount names and Freedom Mobile, etc. offer nation-wide service. You can keep the same number, just tell your new provider you want to port your existing…

Hello @han77, it may be the settings on your device. I have some suggestions below which may help get you connected. check to see if your device has the Fizz APN settings check to see if your device has mobile data 'on' and enable data roamoing check to see if your device has any mobile data amount limits check to see if…

Hello @camilia L. #36901, generally when your device shows FIzz EXT it 'assumes' you are roaming outside of your subscription/coverage area. Check to see if your device is set to enable data when roaming. Another item to check is to switch between automatic and manual searches for mobile networks and select Fizz/Videotron…

Hello @Krishna, if you have the Canada-wide plan and your monthly spend is less than you would spend with another provider for a similar plan, use it until Fizz sends you a notice about the matter. Fizz serves addresses only in QC and the Ottawa area, so you cannot change your phone number or update your address.