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how can I have my phone removed from blacklist?
I have 2 phone numbers in my account because FIZZ could not figure out a way to separate the 2 into 2 accounts. I have reported ONE (1) of the phones lost and asked for it to be blacklisted. FIZZ bla…10 -
Can I get a refund of my Wallet funds?
I added funds to Wallet hoping they will be used for payment. I understood that is not the case. Since I am not roaming nor going out of zone, nor passing the plan (minutes, text or data) I would lik…12 -
can I get a new SIM?
lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. Adding a new plan tells me I have reached the max…15 -
Can I opt-out of auto-pay and make payments myself?
I want to opt-out of auto-pay and pay myself. Like with Chatr, I was paying at the end of the month, and I had the possibility to not pay a month if I was out of the country. Can I do that?16 -
Re: home internet installation fees
when I asked for internet VIP instal they said it was a fee of 20$ but FIZZ took 75$ from my credit card. The Videotron Technician came and did not do anything. He was telling us story about Haiti, h…1