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Try this https://willmyphonework.net/

Try to Change your web browser or clear cache. maybe some maintenance is being performed. If nothing works please contact customer support.

Antu The technician should have access to your apartment in the presence of an adult, to at least check the availability and the data signal. Since he could not access his work environment he rightfully left, unfortunately you have to make another appointment.

RGuertin is your phone Unlocked?

From personal experience, if buying a second hand phone always check the battery health.

Make sure you return your modem ASAP, check the status to avoid complications.

Any Internet provider in Quebec that uses Videotron network system will be effected when it goes down. Usually it's local blackout that lasts a short time, but could be annoying if you depend on it, like school work or working from home/business.

Samanthayoeun Use you account number with Virgin to transfer to Fizz, it's less painful, You can find your account number on your monthly statement, or Log in to your Virgin account and copy account #.

You can buy sim cards in greater Montreal area from Couch Tard stores. You can also open different accounts for each line so you can use your referral code on each account to get the maximum rebate. As to how the limit on how many sim cards one can order on the same CC i don't know.

Sebacom The best solution as mentioned above is to have a WiFi mesh installed, which could be a bit expensive, repeaters and signal boosters have the habit of dropping the signal, try to get your own router and follow this instructions. There are few good routers on the market which provide stronger WiFi signal than Fizz's…

You have to inform Fizz of your move, log in to your Fizz account and follow the procedures for installation, or use the chat button for advise from Fizz on how to arrange for the technician to re connect your internet from your old apartment to the new. You have to let them know about the changes in your address, since…

Appelez Fizz, ils bloqueront le Sim et l'IEMI S'il s'agit d'un iPhone, accédez à i cloud et bloquez-le.

Hello Morgan Where do you live? are you in Quebec?

Nathalie Are you migrating from another company to Fizz? if yes, did you enter your current account number, and all required transfer information correctly?

You can use my referral code during activation for bonus rebate.

Hello George It's very easy, just read the instructions provided by Fizz first, then proceed. Here are the help provided by Fizz. https://fizz.ca/en/how-it-works

It all depends on what you want and need, switching to Fizz is painless, tecnician will bring the router verify your signal, either you or he/she install it for you. Cancel Altima connection after Fizz is installed and running. Fizz internet is pretty reliable and they don't throttle. In Case you decide to Switch you can…

Does it happen on WIFI or cellular data? android or iPhone?

Unfortunately Fizz's router/WiFi has some issues, use your own router, connected in bridge mode and if you can place it in an open space you won't need an extender.

Are you running any server function on your computer? some application's close ports also. Any firewalls? VPNs? If you reboot your router and computer are ports remain closed.

WiFi extenders have history of getting disconnected or dropping connections, unless they are in line and close to the router. The location is important.

Gonzo You have a very good router, Have you updated your router's software lately? change the location of your router to a more open space. Follow fizz's instructions on how to set it the supplied router in bridge mode, you can also reset your router after.

I think you're a bit late to schedule change. Try chat with customer support.

UsmB Prices go up all the time, old plans become good deals down the road, get what you need and can afford today, if a better deals come up in the future you can switch to it.

Hi Lenny The best solution and the cheapest in my opinion is to get a locally prepaid sim card that covers much of Europe, like Orange, O2 Three UK, you can easily find them even at airports, chhose the ones that suits your needs, more data, roaming... Make sure your contacts are stored in your phone, not on your Canadian…

Please Contact customer support for a case like this. They know about your ticket.

StefS As Mike Suggested hook up your computer directly with the supplied RJ45 cable, and test it with Videotron Speed test. Here is the URL for the speed test https://videotron.speedtestcustom.com/ Here's some info from Videotron, which is the same as Fizz https://support.videotron.com/residential/internet/speed-test

Hello Blix I have a Samsung s9 it connects to 5ghz without any problems, in fact your s9 is a very good cell phone, i think the problem is the supplied modem/router, i use my own router, it's more reliable.

Dave031 Are you testing directly from Fizz Modem or connected to your router? Did you try to boot your computer also? Change your browser, are you using a firewall? Latest router firmware? How is your network card? driver update?