samisheikh ✭✭

Hi Ariane, This service isn’t available at Vidéotron this I don’t think it will be available for fizz either. Plus Vidéotron isn’t offering everything to fizz customers as they do to Vidéotron customers. When I was with Vidéotron, my voicemail had a limit of 25 messages and I had visual voicemail and it was a bit more…

If you used the wrong pin, wait till it fails or gives you an error and try again. How many times have you tried thus far?

I’m assuming you’re using the fizz modem. When you try to connect to the guest network, do you get an IP address or do you get APIPA(automatic private ip addressing) which usually starts with 169.x.x.x? Are you having issues with any other device in your network with connecting to the guest network?

Montreal Downtown, didn't receive any alerts.

I am hoping things are better now, but back in January, I got the free VM upgrade and I already had the voicemail but I was still getting charged. I contacted customer service via FB messenger and they royally messed up my voicemail for an entire month. To the point that when people would call, instead of going to…

Yeah, I have rebooted my phone multiple times, it isn't local to the phone. This issue usually occurs when I am texting too fast and the fizz server isn't able to keep up. Maybe they have some kind of throttling on to prevent DDOS or spam or the load on their servers is too high.

Ça dépend de quel appareil tu parle. As tu la marque et le modèle? L’appareil devrait supporter les fréquences 1700/2100 MHz. Tu peux avoir plus de renseignements ici: https://fizz.ca/fr/faq/appareils-compatibles

If you’re already a member then you can login to your account —> scroll down and click on get started—> choose mobile —> click on order new SIM card—> sélect your quantity—> check off the stabilization message—> choose your home/billing address—> choose your shipping address—> choose your payment method and you’re done.

No issues here, Berri UQAM and earlier Villeray. Although it doesn’t surprise me if you had a blip in the network. They seem to usually do unplanned(or planned to them) upgrades/changes on Tuesdays.

Salut Junior et bienvenue chez Fizz et au forum. Fizz utilise Planète Courrier pour leur livraison de carte sim. Donc la carte ne sera pas dans ta boite de courrier. D’habitude Ils le laissent pres de ta porte ou bien ils le collent sur ta porte. Regarde a l'entour de ta porte. Si non quel qu'un l'a volé dans ce cas je te…

PM me your number

Julien, that’s more so for process and ensure smooth customer experience. The tech has to come anyway to your new residence to install the line so the tech brings a new modem for him. As far as cancelling and subscribing to a new internet goes, Fizz was supposed to come up with an easier option in July. Not sure what…

So IPSEC all of a sudden started working about 2-3 months ago. Not sure if it had to do with the 2.0.10.43b8 firmware update.

That 1GB of Europe Data is completely seperate. As L stated, once you use that data up, and there is no money in your wallet, your service will stop working in Europe. On the other hand, if by some miracle you don't end up using that 1GB in Europe, you will not be able to use that 1GB in Canada. If you have an unlocked…

Well technically yes you can, because Fizz works with Modem's mac address. So the tech can simply split the connection, and plug the Fizz modem in. A little fun fact, since Fizz works based on MAC address of the modem, you can actually take the modem and plug it anywhere in quebec where they have an active videotron line,…

Are you referring to MMS messages or regular downloads on your phone?

Bonjour Sylvie, Si tu as déjà accepté une meilleure réponse, tu ne peux plus répondre à ce fil et ne rien ajouter de nouveau dans ce fil.

Est-ce que tu es en mesure de voir si tu peux essayer le SIM dans un autre cellulaire, celui d’un conjoint ou un ami? Et est-ce que tu as déjà essayer de utiliser un autre sim(d’une autre Fournisseur)?

Diana, Peux-tu confirmer que tu as bien reçu les données? Merci

Salut Gabriel, 12 $ pour 1 Go est tout à fait normal. Si tu regarde sur la photo, tu verras que la photo date d'octobre 2018, alors que Fizz était encore en bêta.

Envoi moi un message privee avec ton numero.

Hi Mehdi, Good find, at first I was skeptical at the ping times and I thought it was BGP's doing because it does try to choose the best path possible after the hand off is done from the modem to Videotron's servers. In this case the issue lies with the modem's QoS system which is inadvertently controlled by the firmware. I…

You can try contacting support from your account via chat or using Facebook messenger but the likely answer here is a new sim. Good luck

Hi Brass, You may want to check the following settings: 1. Basic —> Port Forwarding —> “All Port Forwarding Rules”: Enabled. All upnp rules active or not fall under this table 2. Basic —> Gateway Function —> UPNP: Enabled 3. Security —> Firewall —> Firewall level: Minimum (This will ensure all outbound application and web…

What lights do you see on your modem? Can you take a picture of your modem?

Having the same issue and so is a friend of mine. I thought we were near the end of stabilization period.

Having the same issue and so is a friend of mine. I thought we were near the end of stabilization period.

Hi Tracy, You can actually view your invoice if you login to your account --> Go to My Plans --> click on history, you can view if you had any overage and a breakdown of your invoice. Thanks

I have noticed their WIFI being very spotty and it can't consistently hold speeds. I use 3 different routers, 4 switches, and 2 access points. From what I notice with FIZZ modem is that, in terms of wireless it doesn't hold a stable steady connection speed. The best access point/router I have in terms of range and speed…

This sounds like you are using Videotron's default APN as opposed to Fizz's APN. Check your APN settings. Also what phone do you have?