Comments
-
Bonjour @Kikyo3, Je vous remercie de faire part de notre communauté. Ravie de pouvoir vous offrir les informations dont vous avez besoin. Après avoir vérifié votre compte Fizz, je constate que vous avez bien souscrit au forfait internet et que vous avez discuté de la situation de l'internet avec mes collègues en privé.…
-
Hello Grum, Thank you for reaching out. I am sorry to hear about this situation and we are here to help you. I verified the situation and reached out to you in private. If you want to discuss the situation, please get back to us, or contact our customer service representatives. Have a good one! -Sergiu, Community Moderator
-
Hello @tf8466 , I am sorry to hear about this. Following my verification, the ticket opened regarding your port-in order was solved and your mobile number is now active at Fizz. I suggest you to test your line following the available steps here: If you have any other issues, I advise you to contact us directly using this…
-
Hello @hagog , If your phone is turned off you will not receive any notification, however, you can add the voicemail option to your plan: My plans»Manage my plan»Change my plan. With this option, incoming calls will typically be forwarded directly to voicemail. More details can be found here: . Have a great day,…
-
Hello SharonD, I would like to let your know that your case has been already escalated to our technical department and once we will have a resolution regarding your plan change issue ,you will be updated via your email address. Please note that you can track the status of your ticket directly from your Fizz account by…
-
Hello Tim C. #14127, Following my verification into your account, the section "Change my plan" is available and you managed to change your mobile plan ,however, according to our plan change policy, changes take effect at the start of your next payment cycle. You can find more information here: . Regarding your mobile data…
-
Hello Tim C. #14127 , I verified your Fizz account and it appears that there is no issue related to the display on it. Both the Data usage options are available and the Change plan option is also available on the account. After further verifications, I saw that you were able to adjust your plan - which will take effect at…
-
Hello mws20 , Sorry to hear about the issue. At this point, I can only suggest that you reach our customer service : https://fizz.ca/en/support so our team can possibly escalate a ticket and check what`s happening, but to do that, they will need a few more details from you, which are better shared there and not on the…
-
Bonjour Jocelyne F. #15522 Merci de nous avoir contactés. Pour accéder à votre messagerie vocale manuellement, composez le 1-514-647-0999 à partir de votre téléphone. Je vous prie d'envoyer un SMS au numéro 44744 avec le texto : STATE, ensuite de redémarrer votre téléphone. Il est indiqué également de faire une…
-
Hello gcalde , Sorry to hear about the issue! I verified your account and it appears that you did not manage to purchase the travel add-on. Also, I did a slight test checking if I would have the same error and it looks like I didn`t receive it. in this case, I can only recommend to try the operation from another browser…
-
Hello @TTLE The best option is to have coverage Canada + USA, as it will also give you the benefit of using your services in USA, just like in Canada, which is perfect for traveling ✈️; however in order to do so, you need a certified Fizz VoLTE phone and a VoLTE Sim card. ☺️ I'll leave this link to you so you can have a…
-
Hello @ygravel001 If you encounter the issue again, try to restart the modem by unplugging it from the electrical outlet, leave it until all the lights are off, allow it 10 more seconds then plug it back. If the issue will persist, please contact us directly by accessing this link, so we can assist you further : Have a…
