Comments
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Good initiative by Fizz for extending for the beta users. I think some sort of good gesture should be given to the Introductory users who also suffered however.
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Introductory users & Beta users are on the same network facing the same issues. It's not really fair to compensate one and not the other.
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@Kristoffer L. , Kudos to you for taking the time!
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@Sam, the beta prices ranged from $1 - $8 for up to 8 Gigs. Some sort of compensation should be done for those with intro prices. If anything, the biggest test to their network came from those on intro pricing and look at the issues we've faced! Additionally, how can you have some users on Beta and others not...that…
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Most, if not all, text verifications (2FA) are not working and is a known issue that Fizz is working to fix. There is no known ETA unfortunately. Refer to: https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues
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I also think this will end up being a good service with great features. My belief is that they didn't expect the amount of people porting over to their new service in the amount it did and their service took at a hit.
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Perhaps they are working to ensure the update actually works. While unfortunate we don't have an update on the fix, at least we haven't lost service (knock on wood). Positive thinking!
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Depending on where you are, the shipping is extremely quick. I had ordered it in the evening and received it the next morning. I did not choose the express option. A colleague I know, her son ordered using express and received it in an hour.
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I have referred 2 people but only received 1 email. Not sure of one of my referrals perhaps didn't validate the code prior.
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@Isa , seems to me i've seen LTE on my phone (S8) when I first ported to Fizz.
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No LTE here, still showing 4G on my android on south shore Montreal.
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You should be fine as the introductory pricing no longer appear to be ending Dec 19th. May want to update your plan now so that when your new month kicks in you'll have the introductory prices for the 2 gigs all set. https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
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Keep an eye on the status pages: https://fizz.ca/en/faq/network-status https://fizz.ca/fr/faq/etat-services Fingers crossed for next week.
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I contacted my old provider and they were not able to match anywhere to close to my current plan. I believe the issues we currently have will get sorted in due time, and once that's done, I think the unique features and cost are going to be worth the rough start we've had. While the support from Fizz is not the at the same…
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Good info Eric, thanks!
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The only reply from Fizz i've seen is in this thread although nothing recent. https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues Unforunately they are still working on it. Myself I'm waiting for 2FA for Apple notices (job related).
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Sim card well seated in the slot?
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Another dialer as suggested by J.D may help to troubleshoot. Definitely odd though. You said you put another sim into this phone and it worked...can you put your fizz sim into the other phone and see?
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Looks like we are all in the same boat, hopefully their *fix* next week corrects this for all of us.
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It would be nice but I believe it was mentioned, perhaps in the TOS, that is has to be 48 hours or more, or something along those lines.
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Assuming you have tried rebooting, you may have to "Force stop" the Phone App or delete the cache under Settings-->Apps. You may need to show system apps in the options before seeing the phone app..it all depends on your device model.
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I get that often as well, but normally by click on the little person icon at the top right of the page, it kicks it into gear and the page loads. It's odd but it's been consistently working for me like this in Chrome.
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Great suggestion Robert!
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Updated now in english: https://fizz.ca/en/faq/network-status Next week, Fizz will implement important corrective measures in order to address the instabilities that occurred last weekend. Until then, some members will only have access to the 3G/4G HSPA network. Rest assured that we are working relentlessly to refine our…
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Fido: Late in the evening, took about 2 hours for everything to work.
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Thanks Allison, I assumed the eng / fre were the same info. Hopefully the english status page is updated with the same info as the french page.
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Is there any message or error that appears?
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Agree Kenny, and properly stress test the environment.
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Knocking on wood, but data is working here in Montreal area (south shore).
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Fingers crossed once a date is written that all the issues have been corrected. My fingers are crossed that's sooner than later!