Hello Georgesabouzeid, I would kindly suggest you to reinsert the SIM card in your phone and to restart it. Also, please, make sure that you are within your plan's coverage area, that you can find in My plans -> Manage plan. If the issue persists, I would kindly suggest you to contact us via any of our available communication channels, to verify the matter further. Here you can find us: https://fizz.ca/en/support Thank you for your cooperation! Have a good one!