Double payment why?

Hello, I received an e-mail saying that my payment didn't go through and to take action in the next 24 hours, but when I checked the account the payment was accepted twice. Could you help me with this double payment?
Thank you.

Best Answer

  • Kariann
    Kariann Posts: 98
    Accepted Answer
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)

Answers

  • Mestapha
    Mestapha Posts: 152
    Hi Laura, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 88
    Yes many customers are experiencing issues with February payments.
  • MTeasdale
    MTeasdale Posts: 101
    Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.
  • Known issue. Fizz is working on it.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,367
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
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