Why did I get billed twice?

I would like to know why I was billed twice for the month of February. Thanks.

Best Answer

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,367
    Accepted Answer
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)

    And its the peyement for march not feburary Fizz is a pre-paid service you paid before usage :)

Answers

  • Mestapha
    Mestapha Posts: 152
    Hi Bianca, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 88
    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • MTeasdale
    MTeasdale Posts: 101
    Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.
  • Known issue. Fizz is working on it.
This discussion has been closed.