i was double charged and my monthly payment went through twice

what the heck is going on

Best Answer

  • Whizz
    Whizz Posts: 8,312
    Accepted Answer
    Hello Annette,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin

Answers

  • StefanM
    StefanM * Code référence/referral code 25$ -> ALXMQ *Posts: 937
    Fizz seems to have a problem with payments right now. You can only try to get a hold of Fizz customer support, so they can refund you the money manually.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,432
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • Mestapha
    Mestapha Posts: 152
    Hi Annette, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
This discussion has been closed.