feburary 2021.why double charge with email saying to fix issues?
i got an email saying my authorise pre-paiment didn't work and to deal with the problem today. but when i check my credit card i got charge twice. the payments are still pending beacause, like usual, it takes time. maybe because of the 28 days of feburary that ended on a weekend and that they charge at the end of the month it didn't work ? i see everyone got the same problem but i don't want to be cut off my internet service tonight. because all your sevices are online if im cut off how would i be able to fix it? are you taking care of us?
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