Double payment + email saying payment didn't go through?

As many other users, I had a double payment today + an email saying that the payment didn't go through.
Trying to find the hours the customer service is open is looping back to the Solution Hub welcome page. If it is open at this moment, I can't see the chat bubble.
Overall, the website is overtly complex for something that should be simple. Contact us should lead to a contact us form and with the chat bubble if available like every other companies out there, not looping through the Solution Hub.

Answers

  • Fizz is aware and swarmed probably by customer service. Wait and they might correct the situation by itself or contact them later.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,365
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • cristi
    cristi Posts: 206
    wow ! a lot of this ! they have an error that has to be fixed. it can happen
  • Same problem for me. Should I contact them or it will be resolved by itself ?
  • Mestapha
    Mestapha Posts: 152
    Hi Jean-François, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,365
    @Alina i think you should wait im sure they now as of now many people has the problem. Have a nice day :)
  • oberon
    oberon Posts: 88
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 8,273
    Hello Jean-Francois,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
This discussion has been closed.