Why twice?

I got a email saying my payment didn't go through but if I looked through my credit card statement, I was charged twice! Please fix this!

Answers

  • Whizz
    Whizz Posts: 8,318
    Hello Jacob,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
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