What do I do if it’s been over 3 hours since my account has been reactivated and I still don’t have

Runa
Runa Posts: 1
Would someone at fizz be able to check what has happened? I have reset modem a few times but still there is no internet.

Answers

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,365
    You can restard your modem like Fizzy said. If your account say its active its should work. If not contact the support team. Have a nice day :)
  • Idefizz
    Idefizz 🌈💰️🌞════════⇒1GB➕💲25💲 REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE 💲25💲➕1GB ⇐════════Posts: 1,053
    Hi Runa,

    Other users had similar problems in the past and both ultimately HAD to rely to chat with Fizz support. Could depend on why you got deactivated in the first place.

    So do not wait, start a conversation right away so tickets on their side can be created/updated.
    In reference:
    - https://community.fizz.ca/questions/2252208-reactivated-frozen-account-s-12-hours-got-notification-saying-account-active
    - https://community.fizz.ca/questions/2446741-internet-got-cut-reactivated-2-hours-ago-reset-modem-s-working-working

    Good luck!
  • Kariann
    Kariann Posts: 98
    I would call the support! Good luck! :)
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,365
    @Runa did you get your internet back ? Have a nice day :)
  • cristi
    cristi Posts: 206
    is it ok now? let us know
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