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Changed my plan, this month plan is still same. Why?

I changed my plan from 15 to 120 last month. But my plan is still 15 this month and I was charged accordingly. Could you adjust this? Happy to pay more ;)


  • jeff3000
    jeff3000 Posts: 1,205
    The changed should be effective for your next cycle you are right. Are you sure you make the changed before the end of your past cycle (48 before) ? If you are sure the changed has been made but its not effective you should contact Fizz support. Have a nice day :)
  • If you changed it in the last 48 hrs befoure your plan change it dosent apply badly. If you did before that last 48 hours, contact the support!
    Good luck :)
  • PierDuc
    PierDuc Posts: 725
    Are you sure you confirmed the change at the end of the procedure? it can easily be missed.
  • kokoboko
    kokoboko Posts: 145
    Did you receive an email saying plan change at this date?
  • Mastaiso
    Mastaiso Posts: 542
    Hi Dmitrii,

    Did you change your plan at least 48 hours before your billing date?

    You can reach the support here:
  • MichelP
    MichelP Posts: 8,362
    Sorry for this situation,
    Here, we are fizz users like you.
    Dont forget that when you are changing your Fizz internet residential plan, you must do it at least 48 hours before the end of your billing cycle and this change will be activated at the beginning of your next billing cycle.
    If you need to contact the Fizz customer service, please chat with them.
    First, you need to log to your Fizz account.
    Then click on:
    Click on the green interrogation point appearing down to the right of the page and click on to the green chat bubble.
  • Whizz
    Whizz Posts: 7,872
    Hello Dmitrii,
    After verification, indeed you didn't complete the change plan order, and your internet plan now is 15 Mbps.
    To do that, please try the steps from the FAQ our community members suggested as well https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this
    If you have any other questions, you can contact us any time at https://fizz.ca/en/contact-us
    Thank you, have a beautiful day!
This discussion has been closed.