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SIM card not activated?

I tried to activate my SIM card but it hasn’t sent me an SMS confirmation yet. When I try to activate my SIM card again it says that it’s been used by another member.

Answers

  • Whizz
    Whizz Posts: 7,879
    Hello Lam,
    We're sincerely sorry to hear this. Checking your account, I notice the activation wasn't fully completed initially. I also see that you've reached us regarding this matter and one of my colleagues has already further helped with it. If by any chance there's still a situation when you retry to activate the sim again, after the necessary time passes, please reach out to us on any channel you'd prefer so we can be able to help: https://fizz.ca/en/contact-us
    In the meantime, you will also find useful information regarding activation, on our page: https://fizz.ca/en/faq/activate
    Thank you so much for your understanding.
    Have a lovely day!
    -Ioana
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