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i just updated my cart with 5 cell phones in it by mistake, did i buy 5 cellphones by accident ?

I wanted to have a new cellphone and i clicked on a cellphone in particular but it didnt work really well i did it 5 times. after i clicked on ''updated cart'' because i thought it would erase it. did i buy 5 cellphones by accident ? this is not really clear how it works and we can not call anyone from the compagnie, i am a little pissed.

Answers

  • StefanM
    StefanM Posts: 734
    If it has been charged, please reach out to a customer service agent. I am sure they will be able to cancel it manually without any problems.
  • Hi Katherine,
    If you see the 5 orders in your cart, it means they are ready to be purchased and not yet validated. If you have not clicked on "Submit" or "Confirm", you are ok. Remove them from the cart .
  • Whizz
    Whizz Posts: 7,872
    Hi Katherine,
    I just check on your order history from my end and you can rest assured that no phone order was placed as of yet so you weren't charged at all.
    In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try to access the link below and place a mobile phone order from there:
    https://fizz.ca/en/device-beta
    Also, please bear in mind that our customer service is 100% digital which means that we communicate with our customers only via Facebook Messenger, WhatsApp Messenger, Live chat and e-mails.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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