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I did not received my SIM card, is it possible to get a reimbursement?

I did not received my SIM card. Can you send me another SIM card please?t

Answers

  • Whizz
    Whizz Posts: 7,846
    Hello Wan,
    We're sincerely sorry to hear about this situation. I kindly wish to inform you that I checked your account and you have 2 sim orders there, the most recent one that's just been shipped. You can track the shipment by going to My profile - Order History - See details - Click on the link from 'follow your shipment'.
    If it's regarding the previous sim order which does appear as delivered, please contact us on any channel you'd prefer, so we can be able to further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a wonderful day!
    -Ioana
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