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i cant transfer my sim to enother phone the date will not work?

Elchunen Posts: 2
the phone is unlocked and i put in all the apn info and it is still not working i have a lg wine smart


  • ipDino
    ipDino Posts: 10
    You need save apn settings, power off and power on your phone . Aka reboot your phone.
  • Whizz
    Whizz Posts: 7,872
    Hello Elchunen,
    We're so sorry to hear about this situation. As Fizzy suggested as well, first make sure that it's fully compatible with our network. You can check the FAQ he provided for what frequencies your phone needs and then simply google the specs of your own device.
    If everything's in order with that, APN is set up correctly and you're within coverage, I recommend the following:
    -restart your phone, and once it's back on, make sure your Wifi is turned off and only mobile data is on
    -turn airplane mode on for a few seconds, then back off
    - try to manually connect to Fizz EXT then back to Fizz. You will be able to do this from: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz or something similar.
    You will find more useful steps that can be tried, on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet Should there still be a situation afterward, please contact us so we can be able to do the necessary verifications and further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a wonderful day!
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