Fizz service indicates there are no outage. But I have no Internet? tried the trouble shooting

Fizz service indicates there are no outage. But I have no Internet? tried the trouble shooting, now I can't even connect to the modem itself. Only the 2.4 ghz, power and download lights are on.

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Hi Julien
     
    Sorry you are having internet issues.

    Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

    Check the lead status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable can be a problem with in your sector.

    You are talking only about the download on your post.

     
    More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
     

    If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

    Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
     
    This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
     
    If your problem is not the cable signal, therefore, the 2 arrows, the power and the @ symbols are on (do not blink or off) you can try a factory reset.

    If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
    Be aware that you may need to redo the modem configuration.

    You can also contact customer support by chat
     
    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
     
  • StefanM
    StefanM * Code référence/referral code 50$ -> ALXMQ *Posts: 905
    Did you try to reset the modem? Sometimes that helps . Otherwise, support will be happy to help you !
  • It's working for me, might be a localized outage.
  • Whizz
    Whizz Posts: 8,233
    Hello Julien,
    Sorry for the situation encountered.
    I have verified and in my tools and your modem is online, and the signals are alright too. So everything should work properly.
    Did you follow the steps our community members suggested?
    Please contact us back if the situation persists, in order to help further and find a solution. You can contact us anytime here: https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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