Phone cannot receive calls

Can receive calls, only make calls

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Hi Jose

    Did you transfer your number today?

    If this is the case, probably your transfer was not completed yet. The transfer can take hours to complete.

    You can also contact customer support by chat

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Thanks, I transferred last night. But still not working.
  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 1,520
    José you need to contact the support to see if there are problems with your transfert. Reboot the phone sometime can help
  • Fizzy
    Fizzy  * Données gratuites avec code référence => 66KGA <= Referral code with free data * Posts: 6,814
    Hi Jose

    First of all, Welcome to Fizz!

    If your old provider SIM card is still working, there might be an issue with the transfer and you should contact Fizz support.

    In the meantime, you can continue to use the old SIM card until the transfer is complete. Once the transfer is complete, you old provider SIM card will stop working and old provider account will close automatically.

    You can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM * Code référence/referral code 25$ -> ALXMQ *Posts: 935
    Happened to me too. In my case it took 48 hours until my old account was closed. From that point onwards, I was able to receive and start calls
  • Whizz
    Whizz Posts: 8,299
    Hello Jose,
    We're sorry to hear that you currently encounter an issue. I checked your account and the line has been fully transferred to us yesterday, December 27th and it's active and in good standing. As you can see on our page: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone there could be a 48 hour delay, however I can recommend turning off your phone, take the Fizz sim out then reinsert it. You will find more useful manipulations to try on the FAQ I provided.
    Should there still be a situation, please don't hesitate to contact us so we can further help: https://fizz.ca/en/contact-us
    Have a wonderful day!
    -Ioana
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