I damaged my SIM, my phone does not read it anymore, help?

So I broke my phone and damaged my SIM somehow, and it does not read the SIM on my new phone, do I have to buy a new SIM from Fizz, is all my data lost now?


  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,669
    Hi Sheer

    Your data is kept on your phone and online if you have made this backup. Can you still power on the phone? If so, you can transfer all contents of your phone to the new one even without a SIM card.

    You can order a replacement SIM online or pick one up from Couche-Tard

    BTW Couche-Tard has a promo until January 4th 2021. If you install their app and use the coupon, you can get your SIM card for free.

    Once you have your SIM card, log onto your account to change your SIM card (My plans > Manage > Change SIM card).

    If you need any help from Fizz, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/lost-stolen-mobile
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,527
    Sorry, if your sim card is broken;
    you need to buy another sim card.
    If you are living in the great area of Montreal, you can buy one to the Depanneur: Couche-tard.
    Please, call before to go.
    When you have the new Fizz sim card:
    Connect to your Fizz account.
    Click on: My plan
    Click on: Manage my plan
    Click on: Change sim card
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