Where is the installer ?

My installation was scheduled between 7.30 and 12pm and it’s 12.35 pm. I have not received any news from Fizz.
When is the installer coming ?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410

    If the technician do not show up today you need to take a new appointment starting from tomorrow

    1- Log into your account and go to Manage plan.
    2- Click on Appointments.
    3- Here you will be able to see a complete list of all your past and future appointments.
    4- Scroll to the appointment you wish to modify.
    5- click on Reschedule.
    This will open the booking interface. Select a new day and time slot and click Save.

    Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    You can also contact the support to let them know

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Hi Maxime,
    If I were you, I would stay at home and wait some more just in case the technician is simply running late.
    Hope he shows up today.
  • I would suggest you contact fizz support, they are the one who will know where is the installer and when can be an expected time of arrival.

    Hope for you it can be resolved before end of day.
  • Gilles
    Gilles Posts: 1,285
    35 minutes pass the limit. Hope it ends ok for you, some times delays are unpredictables
  • Whizz
    Whizz Posts: 8,273
    Hello Maxime,
    Thank you so much for your message and we're truly sorry to hear the technician was unable to make it within the appointed time. I checked your account and saw the moving appointment appears as completed, it's possible he was a bit late if the previous appointments took a little bit longer than expected.
    We highly appreciate your understanding and if you need additional assistance, please don't hesitate to let us know: https://fizz.ca/en/contact-us
    Have a wonderful day and happy holidays!
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