Legandir, I followed your advice. How do I know that you receive my payment now?

Payment problem

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,521
    Alex,
    If you have problems for the payment of your Fizz plan, you can do a manual payment.
    First, log to your Fizz account.
    Click on: My plan - Manage my plan - Payment mode
    Click on the button: Do a manual payment.
    If you need to update your credit card:
    Click on this link
    if you need to contact the Fizz customer service for more help:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green interrogation point down to the right of the page
    and click on the green chat bubble.
    A chat window is opening and you are waiting for a chat session with Fizz.
  • So_AR
    So_AR Posts: 776
    contact fizz customer service
  • Hi Alex,

    This forum is user community based, so we are users like you. Many users posted with payment issues today, let us know if you get you problem resolved with support.

    Thanks
  • Whizz
    Whizz Posts: 8,233
    Hello Alex,
    We're so sorry to hear you encountered a payment situation. Rest assured that I checked your account and I see everything's in order, the payment passed successfully for your internet plan yesterday, December 24th.
    You are also able to see that the payment was successful by going to My Plans >> Transaction History. For more information on how to check your transactions, you can take a look at our page: https://fizz.ca/en/transaction-history
    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana
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