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One of my cards is still in Activation Pending status but I can use it for full?

I have two sim cards. Both of them work in my phones. But in my account one shows fine but another still in Activation pending status.
It's already 10h+.
Can someone help me?


  • Mike
    Mike Posts: 18,409
    Hi Alexander

    do not worry it will be updated soon

    Can you try with a different browser? Or in private navigation

    If this bother you, contact the support here we are users

    If there is no improvement, you can contact customer support by chat at anytime 24/7:

    1- Click on this link: https://fizz.ca/fr/faq/activer
    2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
    3- Select chat
  • Hi Mike, I tried in private mode it didn't help.
    I tested sim card, everything works: mms, sms, calls, internet.
  • Fizzy
    Fizzy Posts: 6,451
    Hi Alexander

    If your plan services are working as expected, there is no problem.

    There can be a delay before your account is updated. Please try again tomorrow.

    If the situation continues, you can Live chat with Fizz support at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/solutions
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • sman
    sman Posts: 1,511
    Personally I will ignore it for a day or two
  • Thank you everyone, I will wait till next week and see if it's resolved.
    Have a wonderful weekend.
  • The best thing to do is to wait...
  • Waldo
    Waldo Posts: 755
    Hi Alexander,
    Since everything is working, your account is probably updated by now.
    Have a nice week-end too!
This discussion has been closed.