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have problem my old Fizz SIM Card: no service?

My Fizz SIM Card worked properly in the last 10 months. But since this week, it does not work, it shows no service. I am pretty much sure there is no problem with my cell phone because I use my cell phone with other’s SIM Card, it works.
I guess the FIZZ SIM Card is broken. Its quality is so bad that it broke after only ten months of use. Can you send me a new SIM Card?

Answers

  • Lieux
    Lieux Posts: 2,491
    Pengyi did you check in your fizz account if the payment went through?
    Did you check your sim card number?
    Before replacing it, I would suggest to try a SIM swap with another phone.
    This can help determine whether the issue is with your phone or the SIM card.
    For a new sim card you est need to reach Fizz Chat with Fizz.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Pengyi
    Pengyi Posts: 2
    yes, I have trid to remove the card and reinsert, it does not work. Also, there is no problem with my account, enough money and enough mobile internet
    I also tried:iPhone: Settings → Operators → Fizz EXT then Fizz, it still does not work
  • Whizz
    Whizz Posts: 7,872
    Thank you so much for your reply, Pengyi. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has already further helped with it on chat.
    If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Ioana
This discussion has been closed.