My personal router is not getting a signal from the Fizz router

I just setup my Fizz modem. The wifi is not consistent so I wanted to install my own router. I followed the steps here https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz and when I plug a network cable from the fizz modem to my router, it's not getting a wifi signal.
The lights at the back of the Fizz modem are green for other devices plugged in but for my router it's an orange light.
I have the same issue with my Linksus 8-port switch. The light on the back of the Fizz modem is orange and not green...
I reset the Fizz modem completely and started anew and the same thing happens.
Any suggestions?

Answers

  • Whizz
    Whizz Posts: 8,312
    Hello Chris,
    I have verified in my tools and your modem is online, so everything should work properly.
    Can you please try the steps that Fizzy suggested and contact us back if the situation persists?
    Here you can find the ways to reach us: https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
This discussion has been closed.