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Do I have a chance to contact Fizz during weekend?

Hi everybody.
To contact Fizz by chat, I found this on Fizz page:
"Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours."
I tried last weekend, Sunday, but the "chat bubble" didn't appear at all. I supposed that "every day" means "every day only weekday", but I want to be sure:
Do I have a chance to contact Fizz during weekend?

Answers

  • So_AR
    So_AR Posts: 776
    The bubble is sometimes hard to see
  • MichelP
    MichelP Posts: 8,352
    Daniela,
    You can contact the Fizz customer service by chat each day.
    First, dont forget to log to your Fizz account.
    Click on this link:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green chat bubble when you see it down to the right of the page.
    (Please, desactivate the ad blocker on your navigator).
  • Yep I've done so before
  • Alzhi
    Alzhi Posts: 291
    You should be able to contact them between 8am and 9pm if the service levels are not too busy.
This discussion has been closed.