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Not receiving some text (SMS) messages

I receive most of my messages but not some. I do not receive messages from Google Maps that I send myself. I also haven't received two texts from my home internet provider that they sent me. I do receive texts from friends and my partner but not from some service providers. Any idea what is wrong?
What is the actual number that should be set in my Messaging app for text messages? I have a 514 number but I've read here online that it should be a 438 number. Can anyone provide the current correct number?


  • So_AR
    So_AR Posts: 776
    I have a new number and it's work great
  • Whizz
    Whizz Posts: 7,846
    Hi Stephen,
    I'm sorry to learn about the inconvenience you're experiencing.
    I can see on my end that the ticket created for the situation you encountered is still undergoing investigation.
    You will be notified via email by us once a solution has been provided by our specialized team.
    Thank you very much for your understanding.
    Have a good one!
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