Since this morning, it says i got no service. SIM card status "no service"and phone number "unkown"?

Anyone know how to fix the issue? I tried everything i could find and even did a factory reset on my phone.

Answers

  • Lieux
    Lieux Posts: 2,530
    William can you check in your account if something was wrong with your last payment?
    Or contact Fizz when you are connected in your account https://fizz.ca/en/contact-us for more questions.
  • It never happened to me (well not after rebooting the phone, usually anything unusual is solved that way for me). Do you have another phone you could try to put the card in and test it (if it's not already done?)
  • Last payment went through on august 25th and there was no problem. I'll try to put the card in another phone, thank you for the recommendation.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,527
    William,
    Have you updated your credit card correctly to your Fizz account?
    Your mobile plan seems to be block.
    Please, contact the Fizz customer service by chat from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Click on the green chat bubble when you see it down to the right of the page.
  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,712
    Hi William

    Does your SIM Card work with another phone?

    If yes, it's possible that your current phone has been blacklisted. You can check here with your IMEI: https://www.devicecheck.ca/check-status-device-canada/
  • Whizz
    Whizz Posts: 8,234
    Hello William,
    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further.
    If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
This discussion has been closed.