MMS message and internet does not work?

Have just activated my mobile plan with data package. Everything is smooth except the mobile data.
I can make and receive calls and SMS messages, but not MMS messages and internet is not working.
Have set the APN multiple times and also tried reset network setting ....
My phone is M iA2,based on the previous post it should be compatible
https://community.fizz.ca/questions/2118014-anyone-issues-mms-mi-a2
Thanks very much in advance,

Answers

  • Whizz
    Whizz Posts: 8,273
    Hello Yong,
    I've checked your account and your mobile plan is fully active. You could try a few tips, for example, the first thing to do is to restart your phone. Then verify if you have the latest software update installed. You can put your phone into airplane mode for at least 30 seconds then turn the airplane mode off again. You have all these troubleshooting tips and others on our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet. Please consult it and verify again all the steps, even if you've tried some of them before.
    If the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice day!
    Radu
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