Why do I have BS Fees?

I cancelled FIZZ back in April because the service never worked, didn't even complete the first month, i returned the modem and now it's July and i see i've been chared 172$. No other chages in April nor June, what BS is this?

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,556
    Javier,
    Sorry,
    Please, contact the Fizz support by chat (from 8h00 to 21h00).
    Give them the proof of the delivery of their modem by Post Canada to not be charged for it.
    Connect you first to your Fizz account.
    then, click on:
    https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package
    Click on the green chat bubble when you see it down to the right of the page.
  • Pascal
    Pascal Posts: 943
    The fees for modem! Next time, ship with a tracking number
  • Whizz
    Whizz Posts: 8,299
    Hello Javier,
    I see that you already contacted us on Live Chat and my colleague escalated further the situation to see if the modem was received by us.
    You will receive an email with the confirmation when we will have an answer.
    If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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