Cannot sign up for internet, address considered a commercial property (high rise)

I'm trying to sign up for a new account but when I type in my address I get the following message :
"Unfortunately, Fizz Home Internet is not available for commercial addresses."
If i prefix my address with the appartment number (i.e Apt # - Street address) I get the following message :
"Unfortunately, Fizz Home Internet is not available for commercial addresses."
I live in an apartment complex in downtown montreal, so this shouldn't really be happening. I tried contacting Fizz through facebook messenger, but it's been 45 mins and still no response.

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Facebook is not the best way, try with this

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 8,273
    Hi Pierre-Laurent,
    I see that you've already reached us via live chat and a colleague of mine has helped you further to have this situation verified by our dedicated team. Once we'll have an update on your situation, we'll get back to you via email.
    Have a nice day!
    Radu
This discussion has been closed.