why activation sim is pending?

after i finish activation of my delivered sim
(activation is pending ) has been shown on my account
and no receiving either sending call . sms .....
pis. i need help


  • J D. #792
    J D. #792 Posts: 313
    If it's less than 24hrs, I will wait. Sometimes it takes up to 24hrs before you receive a text confirmation. If it's already more than a day then I suggest to contact support. You can find here how to contact Fizz's support: https://fizz.ca/en/contact-us
  • EdmTrance
    EdmTrance Posts: 2,754
    Hi Samer!
    Thanks for your wonderful question!
    Try to wait at least 24 hours if not working ask a fizz support rep.
    To contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • Whizz
    Whizz Posts: 8,233
    Hello samer,
    Apologies for the encountered issue.
    I have verified your account and it seems that your mobile number's activation process got stuck in pending. for this to be rectified, I have created a ticket towards our technical team and once this will be solved, we will inform you by e-mail as quickly as possible.
    Thank you for your understanding.
    Have a good day.
This discussion has been closed.