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Why Sim Card Not Delivered yet ?

After 12 days I couldn't get my sim card. Although base on my account you said 'Delivered' but I couldn't get it. I am sure.


  • Hugo_R
    Hugo_R Posts: 438
    Can fizz customers service
  • Whizz
    Whizz Posts: 7,879
    Hello Hassan,
    I apologize for the situation you've encountered, I suggest you reach out to our support where you can have it resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click
    on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Have a good one!
    Nicolae Bogdan
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