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how to open a chat? Something happened on my account and unexpected charges on my credit card.

Something happened (or account hacked) on my account and unexpected charges on my credit card. my account unsubscribed by someone. I need to chat with Fizz now but don't know how.


  • Mike
    Mike Posts: 18,409

    This is how to do

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


    • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Gswim
    Gswim Posts: 543
    Like Mike said, you have to be signed in you account
    Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
  • kk
    kk Posts: 135
    i personally never got to see on the website that chat bubble to appear for me for months. it is always busy.
    only Facebook messenger works for me, during working hours quite fast and I suppose it is the same as onsite support.
  • MichelP
    MichelP Posts: 8,352
    For me, i have experienced the chat available almost every time(from 8h00 to 21h00 during the week).
    See you you do that:
    Open a session online and access to your account.
    Type this: https://fizz.ca/en/faq/resolving-issues
    A Green bubble chat will appeair down the right page
    When the bubble is there, click on it
    Your chat session will begin.
  • kk
    kk Posts: 135
    surprisingly I see it now too, but I m not on fizz internet right now, I never got to see it when opening from home on fizz internet line.. LOL
    wait the bubble to appear and do it fast, as it seems it does not stay long.
    otherwise, contact through facebook, it works more stable to get response there.
  • Try reaching them by messenger.That’s what works best for me. Good luck!
  • Agreed. If you can't see the chat bubble, try a different web browser.
  • Berts
    Berts Posts: 815
    Contact Fizz by messenger for your problem.
  • Fizzy
    Fizzy Posts: 6,450

    If you are having trouble to see the chat bubble, you can:

    1. Try to clear the browser cache and open a new tab in prviate mode.

    2. Try with other browsers, such as Chrome, Firefox, Safari...

    3. Disable any pop-up blockers on your browser.

  • MichelP
    MichelP Posts: 8,352
    Have you received a very good answer? If it's Yes, please, dont forget to close your question to choose your best answer.
    Close your question as accepted solutions. Thank you!
  • Thanks everyone for the answers. I am closing the question now.
  • Fizzy
    Fizzy Posts: 6,450

    Please let us know what happened. Is it resolved? Your question is still open at the moment.

  • Yes, the issue is being resolved. I contacted by filling the contact form from my account once logged in. Also I was able to chat too using link MichelP provided.
    Now I need to know how to close this question :(
  • Fizzy
    Fizzy Posts: 6,450

    Bala, you click on the green "Make best answer" button.

This discussion has been closed.