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@Fizz - Why is the home internet down in Saint-Hubert?

The home internet is down since the last few hours in Saint-Hubert. Why isn't Fizz resolving the issue?


  • I have another provider ,using the same Vidéotron câble in Saint Hubert, also down.I'm very happy that, at list, the power is back.
  • plenty of outages with the weather. should be up and running again soon enough. you could try contacting vidéotron for an estimate as to how long it might take
  • Fizzy
    Fizzy Posts: 6,451

    If you see fallen trees in your area and they are not yet cleared, then it will take a while.


    The good news is now that the weather has improved, crews are working around the clock.

  • Everything fine at 8:00 am today.
  • Alfio
    Alfio Posts: 386

    Check out the outage map (you can zoom in to your area) for Videotron:



    Looks like there are still some issues this morning for Fizz's network.


  • Fizzy
    Fizzy Posts: 6,451

    Some power outages from violent storm will last into next week, Hydro-Québec says


    The utility dismissed comparisons to the 1998 Ice Storm, while saying it can't predict which areas of Quebec will get their power back first.


    Many Quebecers will have to make do without electricity until next week as Hydro-Québec struggles to restore power after a violent windstorm left more than 800,000 clients in the dark Friday.


    Wind gusts snapped many branches and trees, which in turn severed power lines. Many wooden electrical poles were also damaged.


    The hardest hit areas: the Montérégie, Montreal and the Laurentians.


    The storm left one person dead — a 63-year-old man in the Eastern Townships killed when a tree fell on him as he took photos of another downed tree.


    With blackouts set to last days, some local governments set up warming centres. Quebec City welcomed residents on Friday evening, while in Montreal, the Côte-des-Neiges—Notre-Dame-de-Grâce borough said four buildings would be open on Saturday for those still without power.


    It’s the biggest service interruption since the January 1998 Ice Storm, when up to 1.4 million customers were without power in the dead of winter and it took weeks to reestablish electricity to all.


    At the height of Friday’s storm, close to 1 million customers were affected by outages.


    Hydro said it had more than 1,000 employees on the ground and was also hiring private companies and asking neighbouring jurisdictions for help.


    But the damage was so widespread that it will take time to deal with the downed power lines that have caused 2,000 power failures across the province, Éric Filion, president of Hydro’s distribution division, told a hastily arranged news conference Friday afternoon.


    “That’s more than 2,000 places that our teams have to visit to make repairs,” he said. “We have a lot of work to do.”

  • Fizzy
    Fizzy Posts: 6,451

    Here is latest update from: https://fizz.ca/en/faq/status-services


    November 2nd 2019, 2:00 p.m.

    IMPORTANT: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service.

    Our teams are in place to restore the situation as soon as Hydro-Québec's technicians have completed their work. Please note that the Internet service may take a few hours to return to normal once electricity has been restored.

    Our mobile services are all fully functional.

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