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sim card not deliverd by status shows delieverd. need refund for both sim?

I have not received my sim but still it says as delievered. I has order one sim that was not delivered and i was aske dto order secondone and once i get that i will get refund but now i have not received both. Can you please either send me a sim or refund my amount for both sim?

Answers

  • Khal
    Khal Posts: 84

    You'll need to directly contact Fizz for this one:
    https://fizz.ca/en/contact-us
    https://facebook.com/fizzca

    If 3rd time is indeed the charm and you receive your SIM card and go on to activate it, make sure to use a referral code to get $25 off in one of your future bills. Here's mine that you're welcome to use: YA4ZW

  • redhead
    redhead Brossard, QuébecPosts: 733
    This question was asked already.
  • Fizzy
    Fizzy Posts: 6,450

    After you have reordered your SIM card and activated your plan, you should contact Fizz support to get a refund for the failed deliveries.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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