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Fizz charged my referral rewards but didn't give me monthly data. What should I do?

Fizz charged my referral rewards but didn't give me monthly data. What should I do?

Answers

  • Leifuer
    Leifuer Posts: 457
    contact Fizz for more info:
    https://fizz.ca/en/contact-us
    Good luck!
  • GOAT
    GOAT Posts: 227
    Contact Fizz support on Facebook
  • Fizzy
    Fizzy Posts: 6,451

    It shouldn't matter if you paid by referral credit or credit card.

    Are you saying you paid for a plan that includes data, but don't have any data in your plan?

     

    Sounds like you should contact Fizz support for help.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

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