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beeps and call drops when speaking to other fizz member...??

Whenever and only when I'm speaking to my girlfriend on the phone (who is also a Fizz member...)
I hear one beep after a minute (sometimes 3...) and the call drops...
Both are in montreal...
Both own Iphones
Both are Fizz members...

Answers

  • Mike
    Mike Posts: 18,409
    Try to reboot your phone or put in airplane mode for 30 seconds
    This is the first thing to try with Fizz
  • Fizzy
    Fizzy Posts: 6,451

    If the problem continues or happens with other customers, you should contact Fizz support.

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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