If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

why I'm able to make international calls...when I don't have the international call plan?

By accident I called to an international number...it went though!...i could make an overseas call when my plan is supposed NOT to be able! Im affraid the phone of my wife is in the same situation. Pls we need some answers to this issue. We were not supposed to have "international calls plan".
Thanks for your help.
Regards,
Gerardo

Answers

  • Allison W.
    Allison W. Posts: 1,270
    As MT says, if you have money in your wallet, the international calls will come from there. Otherwise, it is an error in your account and will probably be fixed at some point in the future.
  • Mike
    Mike Posts: 18,409
    I will report to fizz to be correct since it is a bug if you do not have money in the fizz wallet

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Gates
    Gates Posts: 833

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

This discussion has been closed.