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you sent me a letter about payment, but i cannot pay, only change the payment method

you sent me a letter about payment, but i cannot pay, only change the payment method

Answers

  • Fling
    Fling Posts: 2,534

     

    Contact the support for morte help.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Mike
    Mike Posts: 18,409
    Here we are normal user, if you need to change the payment method this link can help you

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  • Fizzy
    Fizzy Posts: 6,451

    When your issue has been solved, please close your post by clicking on the button Make this best answer.

    Thank you

  • Gates
    Gates Posts: 833

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Whizz
    Whizz Posts: 7,872
    Hello Karina,
    I see that this issue has been handled through a different channel. I hope everything is well now.
    Have a good day!
    Catalin
This discussion has been closed.