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My data is not working at all

Since the first day of activation of my sim card my data doesnt work at all.
It is a technical issue. I've rested my i iphone and turned it off an on still doesnt work ..


  • Mike
    Mike Posts: 18,409

    You need to be sure to use the latest iOS, and to check the apn



    1. Make the software update

    • Connect to a Wi-Fi network
    • Download the latest iOS software update


    2. Update the carrier settings

    • Once the software update is done, the iPhone will offer a carrier settings update. Make sure to accept it.


    Carrier Settings Update

  • Code_KRUEW
    Code_KRUEW Posts: 380
    Are you using a compatible iPhone? You need an iPhone 5S or newer according to https://fizz.ca/en/faq/compatible-devices
  • Here is a good site to verify your phone compatibility https://willmyphonework.net/
    Also make sure your APN is set properly
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