Why did my US Data Roaming stop working after a few days of being in the US?

Alain D. #1561

I have the Canada + US coverage setup in my account. I am working in San Diego this week and it's been working great on my iPhone for the past few days. All of a sudden, data has stopped working this morning without warning although my account claims that I have 8GBs of data left on my account? Is there a limit in the number of days the US roaming works? Is there a limit in the amount of data that I can use while roaming? Is there anything I can do to get data working again? As a last ditch effort, I tried buying US data as a travel addon, but the US is not showing up in the list of possible countries... possibly because my account should have roaming built-in.
please help

Ivan J.

Hey Alain,

The US roaming should only stop working if you are in the US for 3 months.  It doesn't seem to be the case for you.

I don't think there's anything else that us in the community can do to help other than direct you to Fizz support.  Please do that with patience because it usually is not a pleasant experience, but you should get the issue solved at the end.

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not logged in

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

 

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower, but convenient)

 

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.