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My account is frozen, I did make my payment but late. I need my account to be unfrozen?

bardha Posts: 1
I need asap to unfreeze my account, I dont have a service for A week. I updated my credit card and made a payment of 44 dollars and I still dont have nothing. I dont wanna loose my number as it is very important for my job searching.


  • Mike
    Mike Posts: 18,409

    When you say make a payment, do you mean that the payment is shown on your credit card?
    If this is the case, you need to contact the support
    If you mean that you put the money in the fizz wallet, this is not the right way.
    And you still need to contact the support


    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.


    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower


    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • J D. #792
    J D. #792 Posts: 314
    you need to contact Fizz support via chat.
  • If payment passed, then contact Fizz support.
    Messenger works perfectly
  • Yelena
    Yelena Posts: 1,801
    Here it is users forum. Support team has access to your account. Only they can help you.
    click on the chat bubble that appears at the bottom the Solution Hub pages.
    To chat with us, make sure that:
    You're logged into your Fizz account.
    You're active on a help page.
    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
This discussion has been closed.